MORE RESEARCH

The 30-second call your members will never forget

Call a member with no offer, no survey and no ask. Just thank you. The awkward pause while they wait for the pitch is the part they remember.

Member Experience

Steven Kryger

Ever notice how most emails that arrive in your inbox wants something from you?

"Register now!"
"Complete our survey!"
"Early bird pricing ends today!"

It's exhausting, right? And your members? They're drowning in the same sea of relentless asks.

Here's a bold idea: what if you called your members just to say thank you?

No offer.
No request.
No "while I have you on the line..."

Just gratitude.

I learned this from Gary Vaynerchuk. He calls people who've cancelled his service just to thank them for being customers. The best part? That awkward pause when they're waiting for the sales pitch that never comes.

Want to try it? Here's all you say:

"Hi [name], this is [your name] from [association]. I'm calling simply to thank you for being a member. We exist for people like you, and I wanted you to know how much we appreciate you being part of our community."

That's it.

Most times you'll hit voicemail. Perfect. Your message will stand out even more among the spam calls and sales pitches.

Ever notice how most emails that arrive in your inbox wants something from you?

"Register now!"
"Complete our survey!"
"Early bird pricing ends today!"

It's exhausting, right? And your members? They're drowning in the same sea of relentless asks.

Here's a bold idea: what if you called your members just to say thank you?

No offer.
No request.
No "while I have you on the line..."

Just gratitude.

I learned this from Gary Vaynerchuk. He calls people who've cancelled his service just to thank them for being customers. The best part? That awkward pause when they're waiting for the sales pitch that never comes.

Want to try it? Here's all you say:

"Hi [name], this is [your name] from [association]. I'm calling simply to thank you for being a member. We exist for people like you, and I wanted you to know how much we appreciate you being part of our community."

That's it.

Most times you'll hit voicemail. Perfect. Your message will stand out even more among the spam calls and sales pitches.

FOR MEMBERSHIP TEAMS

The Lab Report

New research and actionable ideas, once a fortnight.

Read by membership staff at clubs in the AFL, NRL, NBL and Super Rugby.

FOR MEMBERSHIP TEAMS

The Lab Report

New research and actionable ideas,
once a fortnight.

Read by membership staff at clubs in the
AFL, NRL, NBL and Super Rugby.

FOR MEMBERSHIP TEAMS

The Lab Report

New research and actionable ideas, once a fortnight.

Read by membership staff at clubs in the AFL, NRL, NBL and Super Rugby.

Get more members. Keep more members.

Get more members. Keep more members.

Get more members. Keep more members.